Website
The order status may still show "Pending Payment" or "Payment Confirmation Pending" due to the following reasons:
If you paid via credit/debit card:
There may have been an internet connection issue during payment, preventing the transaction from completing.
Check your credit/debit card statement to see if the amount was charged. If it was, contact NocNoc Customer Service to verify the transaction.
If you paid via Internet Banking, QR PromptPay, or e-wallet:
Internet connection issues during payment may prevent the transaction from completing.
Check your account to confirm whether the payment has been deducted. Internet banking payments may take 3–5 minutes to process. If the payment has been deducted, contact NocNoc Customer Service to verify the transaction.
If you paid at a payment counter:
The system may take 5–10 minutes to verify payments made at a counter.
If the order status still shows "Pending Payment" after this time, contact NocNoc Customer Service to check the payment.
Mobile Application
The reasons are similar to the website:
Credit/debit card payments:
Internet issues during payment may prevent completion.
Check your card statement; if charged, contact NocNoc Customer Service.
QR PromptPay payments:
Internet issues during payment may prevent completion.
Check your account; payments may take 3–5 minutes to register. If deducted, contact NocNoc Customer Service.