NocNoc will initiate the refund process as follows:
The seller has received the product along with all relevant documents (e.g., tax invoice).
The seller has verified that the product condition meets the specified requirements.
The refund timeline depends on the payment method used for the purchase.
1. Payment by Credit Card
The bank or financial institution that issued the card will refund the amount to the card within 15–30 business days*.
The refunded amount may appear on the next billing cycle. Customers can check with their bank if the refund does not appear within the expected timeframe.
2. Payment by Debit Card
The issuing bank will refund the amount to the debit card within 45 business days*.
3. Payment via QR PromptPay or Mobile Banking
NocNoc will send an email with a refund form to be completed and additional documents to be attached.
Once all required documents are received, NocNoc will process the refund to the bank account provided within 3–5 business days*.
Required Documents for QR PromptPay or Mobile Banking Refunds
A copy of the bank account’s first page (showing account holder name and account number).
Document Guidelines:
The name on the bank account copy and any company documents must match the NocNoc account name used for the order or the recipient’s name.
Each document copy must include the statement:
“For NocNoc team use for refund processing”
and be certified as true copy with signature and date.
Notes
Business days are Monday–Friday, excluding weekends and public holidays. The actual refund time may vary depending on the bank’s processing schedule.
Credit card refunds depend on your card’s billing cycle and refund policy. If you do not receive the refund after two billing cycles, contact your credit card service center.