You can cancel your order by following these steps:
Log in to your NocNoc account.
On the top-right corner of the NocNoc homepage, click the person icon.
Select “My Orders” and then “Order List”. The system will display all your order numbers.
On the right-hand side of the order you wish to cancel, click the down arrow to view the order details.
Select “Cancel this order”.
The NocNoc customer service team will process the cancellation after you confirm it.
Important notes:
Orders with the status “Shipped” or “Completed” cannot be canceled. Please refer to “Returning Products” for further information.
Orders with the status “Ready to Ship” or “In Transit” cannot be canceled directly from the “My Orders” page. Please contact Customer Service via LINE@ or call 02-029-9846 during business hours to proceed with the cancellation.