Conditions for Canceling Orders by Product Status
For orders with status “Order Completed” or “Packing in Progress”:
Buyers can cancel without any fees. NocNoc will refund the full amount of the product, shipping, and/or installation fees (if any) as originally paid.For orders with status “Ready to Ship” or “In Delivery”:
Please contact Customer Service via LINE@nocnocsupport or call 02-029-9846 during business hours.For orders with status “Delivered”:
If the product is damaged, defective, or the buyer is not satisfied, contact Customer Service via LINE@nocnocsupport or call 02-029-9846 to initiate a return request under NocNoc’s terms.