Return/Refund Period:
Returns or refunds can be requested within 7 days after receiving the product, counted from the delivery completion date as confirmed by the shipping provider (the delivery completion date counts as Day 1). After this period, buyers must contact the seller directly to see if a return is possible.
Condition of Returned Items:
Products must be in original, complete condition, including all accessories, tags, and original packaging, without damage.
Recommendation Upon Receiving Products:
Buyers are advised to record a video while unboxing and test the product to provide evidence in case of damage or defects.
Damaged Packaging at Delivery:
If the packaging is damaged, incomplete, or shows signs of water damage upon receipt from the shipping company, buyers can refuse the delivery and notify NocNoc for further assistance.
TV Specific Issues – Dead Pixels:
If a TV has dead pixels, the warranty and claims process depends on the manufacturer’s terms and conditions. Buyers must contact the manufacturer directly for inspection, replacement, or claims.
NocNoc Rights:
NocNoc reserves the right to inspect products before accepting returns.
Returns or exchanges are accepted only under NocNoc’s policies and conditions.
NocNoc reserves the right to refuse returns or exchanges after the 7-day period.
Eligible Cases for Return, Exchange, or Claim:
Incorrect model, size, or color delivered.
Product received does not match the description.
Products that are defective, broken, damaged, or unusable due to manufacturing or shipping.
Products received are incomplete, missing items or components.