If a return request is denied, the customer can submit an appeal by contacting the store or NocNoc Customer Service within 5 business days from the date of denial. If this period is exceeded, it will be considered that the customer accepts the denial and can no longer appeal.
After receiving the appeal, NocNoc will contact both parties to request additional evidence for consideration. Both the customer and the seller must submit the requested evidence within 5 business days to support their case regarding the denied return or disagreement with the other party.
If either party fails to submit the additional evidence within the specified time, it will be considered that the party forfeits their right, and NocNoc will make a decision based on the evidence available.
Once the additional evidence is received, NocNoc will review the case and notify both parties of the decision within 5 business days. The decision made by NocNoc is final and binding.