Website:
NocNoc’s system displays delivery options suitable for each product’s type, size, weight, or specific characteristics. Some products may offer multiple delivery options, such as Standard Delivery or Nominated Day Delivery. Other products may only be suitable for one delivery method, in which case the system will display the most appropriate option set by the seller.
Seller-Managed Delivery
The delivery provider, delivery area, duration, and shipping fee are determined by the seller.
Pickup at Store
Customers can pick up products when they are marked as “Ready for Pickup”.
An email notification will be sent once the product is ready.
If selecting store pickup, you cannot change back to delivery.
Products must be picked up within 7 days of being ready.
Contact the store directly if you cannot pick up within the time frame.
Standard Delivery
Delivery status can be tracked via the carrier’s website.
Does not include moving items inside the home; for condos or apartments, delivery is to the building entrance only.
Carriers will contact the customer on the delivery day. Customers may reschedule delivery according to each carrier’s conditions.
Does not include assembly or installation services.
Nominated Day Delivery (Delivery on a Specific Day)
Delivery can be scheduled any day except Sunday, depending on the seller’s operating hours.
The carrier will contact you to schedule delivery once the order status is “Ready for Delivery”.
Delivery does not include assembly or installation.
Exact delivery time cannot be specified; the carrier will provide a time window.
Rescheduling is free if done at least 3 business days in advance (excluding Sundays).
Rescheduling with less than 3 business days’ notice may incur additional fees based on the actual cost of re-delivery.
Nominated Day Delivery with Assembly
The carrier will contact you to schedule delivery with assembly when the product is ready.
Delivery can be scheduled any day except Sunday, store holidays, carrier holidays, and public holidays.
Exact delivery time cannot be specified; the carrier will provide a time window.
Rescheduling is free if done at least 3 business days in advance, up to 7 days from the first contact by the carrier.
Rescheduling with less than 3 business days’ notice will incur additional fees based on actual re-delivery costs.
Check with your building or condo management for installation timing conditions.
Parking fees are the customer’s responsibility if applicable.
Customers must prepare the delivery area and remove obstacles; NocNoc is not responsible for damage to property, flooring, or walls.
If the delivery area is under construction or unsuitable, NocNoc reserves the right to cancel the order without refund of delivery or installation fees.
Customers must check the condition of packaging and product with the carrier before assembly. After assembly, verify the installation and functionality before signing.
NocNoc is not responsible for damages caused by third-party installations or work outside the company’s services.
In case of disputes, NocNoc’s decision is final.
Product Lifting Service (for Nominated Day Delivery or Delivery with Assembly)
Lifting to desired location: max 3 floors from the vehicle’s parking level; additional floors incur 300 THB per floor (unless an elevator is available).
Placement point must be within 15 meters of the delivery vehicle.
Flooring materials (tiles, mosaics, wood, stair flooring, construction materials) are lifted only to floors reachable from the delivery vehicle.
Notify NocNoc Customer Service at least 3 business days in advance if your location is outside these conditions. Additional fees may apply.