Failed Contact
If the delivery service is unable to contact the customer to complete the delivery within the allowed number of attempts specified for each delivery type, the courier will return the product to the seller.
Rescheduling Delivery
If the customer contacts NocNoc within 7 days after the product has been returned to the seller and confirms a new delivery, the customer must pay the shipping fee according to the rate charged by the delivery service.
No Contact Within 7 Days
If the customer does not contact NocNoc within 7 days after the product is returned, NocNoc will cancel the order and refund the product price (excluding shipping costs) to the customer.
Reordering
Customers may place a new order for the returned product, but previous promotions cannot be applied.