Conditions for Rescheduling
If the customer cannot receive the product within the specified delivery period (no more than 7 days from the last estimated delivery date), the delivery service reserves the right to charge THB 200 per day (including weekends and public holidays) for warehouse storage until the customer receives the product.
If the customer has scheduled a delivery but cannot receive the product at the agreed time, and the delivery service must wait to deliver, the company may charge additional fees at the courier’s discretion.
Standard Delivery
Delivery providers and rules:
| Provider | Attempts | Time Limit | Return Policy |
|---|---|---|---|
| Kerry Express | ≤3 times | Within 5 days from first contact | Return to sender |
| DHL eCommerce | ≤3 times | Within 6 days | Return to sender |
| Flash Express | ≤3 times | Within 3 days | Return to sender |
| J&T Express | ≤5 times | Within 3 days | Return to sender |
| Inter Express / Business Idea | ≤2 times | Within 7 days | Return to sender |
| Flash Bulky | ≤3 times | Within 3 days | Return to sender |
| ThailandPost Distribution | ≤3 times | Within 7 days | Return to sender |
| SCGJWD Standard | - | Within 14 days | Return to sender |
Scheduled Delivery
Providers: Deliveree, SCGJWD, Permsub Transport, Lala Auto
Customers can reschedule delivery without additional charge by notifying at least 3 business days in advance (before noon).
Example: For a Friday delivery, reschedule by Wednesday before noon.
Scheduled Delivery with Assembly Service
Providers: SCGJWD Logistics, Permsub Transport, Bulk Bulk
The courier will contact the customer to schedule delivery with assembly when the product is ready.
Customers can reschedule delivery without additional charge, provided notification is given at least 3 business days in advance (excluding Sundays) and the new delivery date is within 7 days from the first contact by the courier.
Example: If first contact is Monday, delivery can be scheduled between Wednesday and the following Monday. To reschedule a Friday delivery, notify by Wednesday.
Additional Delivery Charges
If no reschedule notice is provided, or the courier arrives on the rescheduled date/time and the customer cannot receive the product:
Standard Delivery: New delivery fee equals the original shipping fee paid during purchase.
Scheduled Delivery: New delivery fee based on actual cost of the new delivery (excluding any discounts or promotions), if notice is given less than 3 business days in advance after noon.
Scheduled Delivery with Assembly: New delivery fee based on actual cost of the new delivery (excluding discounts or promotions), if notice is given less than 3 business days in advance after noon.