Conditions for Receiving Products
Recipient Requirement
The recipient should be the same person as listed on the order. If you cannot receive the product personally, you may authorize someone else to receive it on your behalf. This authorized person (e.g., neighbor, building staff, security) has the right to inspect the product, and it will be considered as if you personally received it.Prepare the Delivery Area
Remove any obstacles that might be damaged during delivery and prepare protective materials (e.g., floor coverings). NocNoc is not responsible for any damage to such property.Inspect Before Signing
Check the condition of the product before signing for it. Refuse to accept the product immediately if it is damaged. It is recommended to take photos or record a video while unboxing and testing the product.For Products with Assembly/Installation Services
Inspect the product and all included accessories before assembly/installation. Test the product before signing for acceptance.Evidence Requirement
Without photos or videos verifying the condition of the package or product, the seller or delivery company reserves the right to refuse claims or product returns.Claims and Returns
Claims or returns are subject to NocNoc’s terms and conditions. Customers can check the details on the NocNoc website.
Contact NocNoc Support
Seller Service Line: @NocNocSeller
Phone: 02-029-9845
Monday–Friday: 08:00–20:00
Saturday–Sunday & Public Holidays: 09:00–18:00