How do I schedule an installation?
Once you have selected the desired technician and service, contact the technician to agree on:
Scope of work
Appointment date
After that, the technician will send a quote to you via chat.
Check the accuracy of the quote and make the payment through NocNoc to confirm the appointment.
Note: Please make payment via NocNoc only to ensure your service is covered under our guarantee.
How can I make a payment?
Once you have agreed on the scope of work and appointment date, you will receive a payment link through the chat.
Click the “Pay” button to complete the transaction.
The technician will only receive payment after you have confirmed and accepted the work.
How can I track the progress of my installation?
To track the status of your service, go to “My Orders > Technician Orders” at the top-right menu. The following status tags indicate progress:
Awaiting Service: Payment has been made and the service is pending.
In Progress: The technician is currently on-site performing the service.
Pending Acceptance: The technician has completed the work. You have 7 days to check and accept the work. If no action is taken, NocNoc will automatically accept the work and release payment to the technician.
Completed: Work has been accepted and finalized.
What should I do if the technician does not show up?
If the technician does not arrive on the scheduled date or if any issues arise during service, contact NocNoc via Line Official immediately for assistance. Provide the following information:
Technician service order number (NN-)
Full name
How can I request corrections or fixes?
If you have not accepted the work yet:
If defects are found, you can reject the acceptance via the website.
Specify the issue and attach photos so that NocNoc can coordinate with the technician to resolve it.
NocNoc will contact you within 48 hours to explain the scope of corrections.
If the technician is ready to fix the issue, NocNoc will schedule a service appointment and change the order status to “Awaiting Service” so you can check and accept the corrected work.
If you want corrections after accepting the work (within 7 days):
If the technician has received partial payment, NocNoc will withhold the final payment to ensure the technician returns to fix the work within 7 days.