Delivery Information
You will receive your product at least 2 days before the scheduled installation date.
Installation Fees for Sanitary Ware / Washbasins
Installation covers new sanitary ware along with the removal of the old unit.
For electric sanitary ware, the service includes electrical wiring, 4 meters of conduit, and a power outlet.
Installation fees do not include a breaker, carrying items up more than 2 floors, or transporting/disposal of old sanitary ware.
If installation cannot be done at the existing location, the company reserves the right not to refund the service fee.
Service Appointment
Within 24 hours after successful payment, the NocNoc installation team will contact you to schedule the service.
Warranty
Installation is covered by a 180-day warranty.
Recommendations Before Service
Please verify the model and size of the sanitary ware or washbasin to ensure your water supply/drainage pipes are suitable.
Please check the location where electrical installation is needed and inform the staff in advance.
Service Conditions
Installation fees do not include the sanitary ware or washbasin itself.
For electric sanitary ware, installation includes wiring, 4 meters of conduit, and a power outlet (breaker not included). Installation is performed using PVC conduit, up to 4 meters, surface-mounted on the wall.
This service covers only washbasin sets with an under-sink cabinet that come as a complete set.
Installation applies only to new sanitary ware or washbasins at the existing installation point, including dismantling, but excluding relocation and disposal (600 THB per unit).
Work is carried out according to the manufacturer’s safety standards, with no modifications.
The technician will provide white cement for installation.
Site Preparation Requirements
The site must be prepared beforehand, including water supply and drainage pipes, and tiled floor/wall surfaces.
If tiles are not installed, the area should be plastered and finished.
If installation cannot be done, the technician may perform area adjustments for an additional fee, payable directly on-site.
Installation is performed at the customer’s existing sanitary ware location.
Dismantling is included, except disposal.
For squat toilets, dismantling does not include floor tile repair.
If the new sanitary ware cannot be installed at the original location, the company reserves the right not to refund the installation fee.
If the customer wishes to change the product, please contact the seller and reschedule installation after receiving the replacement.
A travel fee of 500 THB per visit will apply.
Customers must coordinate with building management or security for access.
If the technician arrives but cannot install due to an unprepared site, no access permission, or restrictions on weekends/holidays, a 300 THB travel fee per visit will be charged.
Appointment changes must be requested at least 2 days in advance (08:30 – 17:30).
Standard installation materials cannot be exchanged, removed, or refunded.
Parking fees, if any, are the customer’s responsibility.
Service is unavailable in areas unsuitable for safe technician operation.
The technician may take photos of the site as proof of service.