Service Highlights
Installation by certified in-building electricians
30-day installation warranty
Delivery Information
Customers will receive the product at least 2 days before the scheduled installation date
Installation Fees
For pre-wired installation (no additional equipment, only connection/jumpers)
Does not include new electrical system wiring
Additional charges may apply if extra equipment is required on-site
Service Appointment
Within 24 hours after successful payment, our staff will contact you to schedule the service
Workflow
Check suitability and recommend installation location
Perform installation according to the requested items
Test the system after installation
Provide user instructions and handover
Installation Steps
Review the hot water heater installation manual
Determine installation location (allow space around the unit)
Route electrical and grounding wires to the installation point; install breaker near the bathroom
Drill walls and mount the unit
Connect cold and hot water pipes
Check for leaks
Power on and test unit operation:
Verify electrical status and water temperature
Test the anti-electric shock device (TEST)
Press RESET to return unit to normal operation
Installation steps may vary depending on site conditions and system location
Service Conditions
If removing an existing unit: 600 THB/unit
Additional work outside standard scope: fees as per service details
Customer-supplied extra equipment: 30% labor fee of the equipment price
Standard equipment supplied with the product: no labor fee
If the technician cannot access the site: 300 THB travel fee per visit
Installation on special materials (glass block, glass, metal, wood, stone) may incur additional fees per the supplementary equipment table
Drilling flat ceilings: company drills installation-related points (does not include ceiling finishing or painting)
Minimum flat area: 2–3 sq.m. Height from floor to unit: max 3 m.
If higher, customer must provide scaffolding
Customer coordinates with building management/security for access
Electrical and pipe routing is surface-mounted; company provides only materials used for installation
Any unused materials cannot be exchanged for cash or discounts
Parking fees at the site are the customer's responsibility
Service will not be performed in inconvenient or unsafe locations
Photos of the site may be taken for service verification
Service Cancellation
Cancellation must be made at least 48 hours before the scheduled service (08:30–17:30)
Travel beyond the first 10 km: 10 THB/km (does not include island crossings or non-standard routes)
Warranty Terms
Warranty terms per company policy
Default warranty period: 30 days (as stated in the quotation)
Warranty void if external parties modify or repair installation
Warranty applies only to work performed by the company
Damage due to normal use is not covered
Only the company’s representative may inspect for warranty claims
Additional Equipment / Materials Pricing
| No. | Equipment / Material | Unit | Price (THB) |
|---|---|---|---|
| 1 | VAF wire 2 x 4 sq.mm | meter | 50 |
| 2 | THW grounding wire 1 x 1.5 sq.mm | meter | 10 |
| 3 | Ball valve ½ inch | set | 120 |
| 4 | Stainless steel braided hose 32 inch | set | 280 |
| 5 | Ground rod | piece | 200 |
| 6 | Other materials as agreed by installer and customer | — | — |
Prices exclude 7% VAT
Customer-supplied extra equipment: 30% labor fee of the equipment price