NocNoc will contact the customer within 48 hours. NocNoc will coordinate with the technician you hired. The terms and duration of the warranty depend on the type of work and service you selected.
If any of the following issues occur within the warranty period and under the warranty conditions, NocNoc will take the following actions:
Technician does not return to fix issues after the job is completed:
NocNoc will assign a new technician and cover all costs (if any).Technician cannot resolve the issue according to your requirements, resulting in unforeseen expenses:
NocNoc will act as a mediator to review and resolve the problem.Customer reports installation issues later, and NocNoc finds that the installation meets acceptable standards:
NocNoc will propose the most appropriate solution to both the customer and the technician, at NocNoc’s discretion.