Quote Cancellation
Customers must carefully review the details of the quote before making payment.
If a customer has already paid and notices an error in the quote, please contact Customer Service at 02-029-9846 (press 1) within 24 hours after payment to cancel the quote and request a refund under the applicable conditions.
If Customer Service cancels the original quote, but the customer later decides to use the same quote again, the customer must create a new service order. Pricing may follow the original quote or be updated, depending on the age of the quote.
Refund Conditions for Cancelled Installation Services
NocNoc will process a refund once Customer Service has successfully canceled the quote. The refund timing depends on the customer’s payment method.
Credit Card: The bank will refund the amount to the card within 18–33 business days*. The refund will appear on the next billing cycle**.
Debit Card: The bank will refund the amount to the card within 45 business days*.
Internet Banking or Counter Payment: Customer Service will provide instructions and a refund form via email. Once the completed information is received, NocNoc will process the refund to the bank account provided by the customer within 8–15 business days*.
*Business days refer to Monday–Friday, excluding weekends and public holidays. The actual refund timing depends on the customer’s bank or card issuer.
**Depends on the billing cycle and the credit card’s refund policy. If the refund does not appear after the next two billing cycles, please contact the card-issuing bank.